Frequently asked questions
You can find answers to your questions about our apartments here. If you’d like further information, please contact us: we’re happy to help.
When is check-out time?
The regular check-out time is 10:00 a.m. on the day of departure. Guests who booked directly through our website may enjoy a complimentary late check-out until 11:00 a.m.
A later check-out is possible subject to availability and at an additional charge. Please contact us in advance if you would like to request this option.
What if I forgot something in the apartment?
If you realize after your departure that you left something behind, please contact us at +49 (30) 200 757 – 0 or send us an email at info@apartments-mitte.de
How does check-out work — in person at the front desk?
Check-out takes place in person at the front desk. If you are leaving early, before 8:00 a.m., please ring the bell at the information desk or contact the front desk by phone. We will then open the lobby for you so that you can check out without any problems.
Do I receive an invoice automatically or upon request?
If you would like to receive an invoice, please let us know in advance.
